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Return Policy

Also covers sales & refunds · Last updated: 23 July 2026 · Virtue Pharmaceuticals

This Sale & Return Policy explains how purchases from the Virtue Pharmaceuticals online store may be returned or exchanged. We aim to keep the process clear, fair, and compliant with applicable consumer protection laws in India.

For health and safety reasons, opened medicines, prescription products, and certain sealed healthcare items may not be eligible for return. Please read the conditions below carefully.

1. Eligible returns

You may request a return within 7 days of delivery if all of the following apply:

  • The product is unused, unopened, and in its original sealed packaging.
  • The product is not a prescription medicine or temperature-sensitive item.
  • You provide the order ID, invoice, and clear photos of the product and packaging.
  • The product is not listed under “Non-returnable items” below.

2. Non-returnable items

  • Prescription medicines and controlled substances.
  • Opened bottles, strips, syrups, injectables, or broken seals.
  • Products marked “Final sale” or “Non-returnable” on the product page.
  • Personal care items that have been opened or used (e.g., lotions, sanitizers after seal break).
  • Items damaged due to improper storage after delivery.

3. Damaged, incorrect, or expired products

If you receive a damaged, incorrect, incomplete, or expired product, please contact us within 48 hours of delivery with photos of the package and product. Eligible cases will be replaced or refunded at no extra shipping cost.

4. How to request a return

  1. Email virtue.prashant@gmail.com or call +91-7262991515.
  2. Share your order number, product name, reason for return, and supporting images.
  3. Our team will confirm eligibility and share return instructions.
  4. Once we receive and inspect the item, we will process your refund or replacement.

5. Refunds

Approved refunds are typically processed within 5–7 business days after we receive the returned product. Refunds are issued to the original payment method. Shipping charges are refundable only if the return is due to our error (wrong, damaged, or defective item).

6. Sale / promotional items

Discounted or promotional products follow the same return rules unless marked as final sale. Where a return is approved for a promotional purchase, the refund amount will reflect the price actually paid.

7. Contact

For return assistance: virtue.prashant@gmail.com · Sun – Fri, 12am to 12pm (Closed Saturday).

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