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Exchange Policy

Last updated: 23 July 2026 · Virtue Pharmaceuticals

This Exchange Policy explains when and how you may exchange a product purchased from the Virtue Pharmaceuticals online store for another product of equal or different value.

For health and safety reasons, opened veterinary products, feed supplements with broken seals, and temperature-sensitive items are generally not eligible for exchange. Please inspect your package on delivery.

1. Exchange window

You may request an exchange within 7 days of delivery if:

  • The product is unused, unopened, and in original sealed packaging with all labels intact.
  • You share the order ID, invoice, and clear photos of the product and packaging.
  • The item is not listed under “Non-exchangeable items” below.

2. Eligible exchange reasons

  • Wrong product or wrong pack size delivered.
  • Damaged packaging or defective product received.
  • Product near expiry or past the usable date at the time of delivery.
  • Size / variant mismatch clearly attributable to our fulfilment error.

3. Non-exchangeable items

  • Opened bottles, jars, gels, powders, or products with broken seals.
  • Products marked “Final sale” or “Non-exchangeable” on the product page.
  • Items damaged due to improper storage after delivery.
  • Free promotional / sample items.

4. How exchanges work

  1. Contact us within 7 days of delivery with your order details and reason for exchange.
  2. Our team will confirm eligibility and share pickup or return instructions.
  3. After we receive and inspect the original item, we will dispatch the replacement product.
  4. If the replacement costs more, you pay the difference. If it costs less, we refund the balance to your original payment method within 5–7 business days.

5. Shipping for exchanges

If the exchange is due to our error (wrong, damaged, or defective item), return shipping and re-delivery are free. For other approved exchanges, shipping charges may apply as communicated at the time of approval.

6. Relation to returns

If you prefer a refund instead of a replacement, please refer to our Return Policy. Cancellation before dispatch is covered under our Cancellation Policy.

7. Contact for exchanges

Email: virtue.prashant@gmail.com
Phone: +91-7262991515
Hours: Sun – Fri, 12am to 12pm (Closed Saturday)
Location: A 2/7, MIDC, Shrirampur Dist- Ahilyanagar, Maharashtra 413709

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