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Cancellation Policy

Last updated: 23 July 2026 · Virtue Pharmaceuticals

This Cancellation Policy describes when and how you may cancel an order placed on the Virtue Pharmaceuticals website, and when we may cancel an order on our side.

Orders that have already been packed or handed over to the courier generally cannot be cancelled. Please review your cart carefully before checkout.

1. Customer-initiated cancellation

You may cancel an order free of charge if the order status is still Placed or Processing and has not moved to “Packed”, “Shipped”, or “Out for delivery”.

  • Request cancellation as soon as possible after placing the order.
  • Email virtue.prashant@gmail.com with your order ID and reason.
  • You will receive confirmation once cancellation is approved.

2. When cancellation is not possible

  • The order has been packed or dispatched.
  • The product is a special-order or prescription item already allocated.
  • The delivery attempt is in progress or completed.

If dispatch has already occurred, you may refuse delivery (where available) or refer to our Sale & Return Policy after receipt, subject to eligibility.

3. Cancellations by Virtue Pharmaceuticals

We reserve the right to cancel an order in cases including, but not limited to:

  • Product unavailability or stock discrepancy after order placement.
  • Pricing or promotional errors on the website.
  • Failed payment verification or suspected fraudulent activity.
  • Incomplete address or inability to fulfil delivery to the location provided.
  • Regulatory or compliance restrictions related to the ordered product.

If we cancel your order, any amount paid will be refunded to the original payment method within 5–7 business days.

4. Refunds after cancellation

For prepaid orders cancelled successfully before dispatch:

  • Full refund of the product amount paid.
  • Applicable shipping fees are also refunded if the entire order is cancelled before dispatch.
  • Bank or wallet processing times may add 2–5 additional business days depending on your payment provider.

Cash-on-delivery (COD) orders that are cancelled before dispatch do not require a refund.

5. Partial cancellations

If your order contains multiple items, you may request cancellation of specific line items while the order is still in Processing. Refunds for partial cancellations apply only to the cancelled items and related proportional charges, if any.

6. How to request a cancellation

  1. Contact Customer Care with your order number.
  2. Confirm the items you wish to cancel.
  3. Await written confirmation of cancellation and refund timeline.

7. Contact

Cancellation requests: virtue.prashant@gmail.com · +91-7262991515 · Sun – Fri, 12am to 12pm (Closed Saturday).

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